TY  - BOOK
AU  - ROSS, JOEL E. 
TI  - TOTAL QUALITY MANAGEMENT 
SN  - 978-0-3672-0077-0
U1  - 658.4012 
PY  - 2019///
CY  - LONDON 
PB  - CRC PUB. 
KW  - QUALITY MANAGEMENT
ER  -