TY  - BOOK
AU  - Bestfield,Dale H
AU  - Besterfield,Glen H
AU  - Michna,Carol Bestfield
TI  - Total quality management
SN  - 978813172274
U1  - 658.562 
PY  - 2013///
CY  - N.Delhi
PB  - Pearson
KW  - MANAGEMENT
KW  - PRINCIPLES AND PRACTICES, LEADERSHIP, CUSTOMER SATISFACTION, EMPLOYEE INVOLVEMENT,
ER  -