TY - BOOK AU - CHOPRA, AMIT TI - TOTAL QUALITY MANAGEMENT SN - 9788127240868 U1 - 658.4013, CHO PY - 2012/// CY - NEW DELHI PB - KALYANI PUB. KW - MANAGEMENT KW - INTRODUCTION TO QUALITY, TOTAL QUALITY MANAGEMENT, TOM GURUS, JUST IN TIME, CUSTOMER FOCUS, PLANNING PROCESS, QUALITY FUNCTION DEPLOYMENT, PROBLEM SALVING AND QUALITY,CONTROL, BENCHMARKING, TOTAL EMPLOYEE INVOLVEMENT, QUALITY SYSTEM, SIX SIGMA ER -