TY  - BOOK
AU  - BAKER, SUE 
AU  -  INTRODUCTION TO THE HOSPITALITY INDUSTRY. 2. ORGANIZATION OF A HOTEL. 3. THE ACCOMMODATION PRODUCT AND HOTEL GUEST. 4. THE FRONT OFFICE DEPARTMENT. 5. BASIC RESERVATION ACTIVITIES. 6. RESERVATION SYSTEMS AND DOCUMENTS. 7. CHECK-IN OF NEW ARRIVALS. 8. OTHER DUTIES OF THE RECEPTION DEPARTMENT. 9. FRONT OFFICE ACCOUNTING. 10. CHECK-OUT AND SETTLEMENT OF ACCOUNTS. 11. CREDIT CONTROL. 12. SUNDRY GUEST SERVICES. 13. HANDLING CORPORATE AND GROUP SALES. 14. DEALING WITH GUESTS PROBLEMS. 15. YIELD MANAGEMENT. 16. THE ELECTRONIC FRONT OFFICE.
TI  - PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS  
SN  - 9789812652652
U1  - 647.94068, BAK  
PY  - 2003///
CY  - NEW DELHI 
PB  - THOMSON 
KW  - PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS
ER  -