TY  - BOOK
AU  - SHARMA,JYOTI
TI  - CONSUMER SATISFACTION AND LOYALTY IN INDIAN CONSUMER BANKING
SN  - 9788175346208
U1  - 658.812,SHA 
PY  - 2007///
CY  - NEW DELHI
PB  - UNIVERSAL BOOKS
KW  - CONSUMER SATISFACTION
ER  -