000 00265nam a22001337a 4500
003 SGT
020 _a9788177587623
082 _bDYC
100 _aDYCHE, JILL
245 _aTHE CRM HANDBOOK
260 _bPEARSON INDIA
_c2013
300 _a331
942 _2ddc
_cBK
_05
999 _c15303
_d15303