000 00284nam a22001337a 4500
003 SGT
020 _a978-93-5316-077-7
082 _a558.8
_bZEI
100 _aZEITHAML, VALARIE
245 _aSERVICES MARKETING
260 _aDELHI
_bMC GRAW HILL
300 _a582
942 _2ddc
_cBK
999 _c19055
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