000 00254nam a22001217a 4500
003 SGT
082 _a658
_bSHA
100 _aSHARMA, GULSHAN
245 _aSERVICE INDUSTRY MANAGEMENT
260 _aINDIA
_bIIRT
_c2005
300 _a453
942 _2ddc
_cBK
999 _c22761
_d22761