000 00280nam a22001217a 4500
003 SGT
082 _bMAK
100 _aMAKKAR, URAVASHI
245 _aINTERNATIONAL JOURNAL OF CUSTOMER RELATIONS
260 _aINDIA
_bPUBLISHIN INDIA GROUP
_c2018
300 _a286
942 _2ddc
_cBV
999 _c24142
_d24142