000			01306nam a22001697a 4500
003			SGT
020			_a9789350971413
082			_a651.57,RAI
100			_aRAI,URMILA
245			_aBUSINESS COMMUNICATION
250			_a9TH
260			_aNEW DELHI _bHIMALAYA PUBLISHING HOUSE _c2013
300			_a426
650			_aOFFICE SERVICES, ENGLISH
653			_aPART − I: COMMUNICATION THEORY 1. BASIC ELEMENTS OF COMMUNICATION 2. OBJECTIVES OF COMMUNICATION 3. METHODS OF COMMUNICATION(VERBAL) 4. METHODS OF COMMUNICATION(NON − VERBAL) 5. MEDIA AND MODES 6. CHANNELS OF COMMUNICATION 7. BARRIERS TO COMMUNICATION 8. PUBLIC RELATION PART − II: ORAL COMMUNICATION 9. LISTENING 10. GROUP COMMUNICATION 11. INTERVIEWS 12. SPEECHES 13. PRESENTATIONS 14. DIALOGUE SKILLS PART − III: WRITTEN COMMUNICATION 15. READING SKILLS 16. ESSENTIALS OF EFFECTIVE WRITING 17. WRITING TACTFULLY 18. LAYOUT OF A BUSINESS LETTER 19. JOB APPLICATION 20. PERSONNEL LETTERS 21. GOODWILL LETTERS 22. ENQUIRIES AND REPLIES 23. ORDERS AND REPLIES 24. COMPLAINTS, CLAIMS AND ADJUSTMENTS 25. COLLECTION LETTERS 26. SALES LETTERS 27. CREDIT AND STATUS ENQUIRIES 28. BANK CORRESPONDENCE 29. INSURANCE LETTERS 30. MEETINGS: NOTICE, AGENDA AND RESOLUTIONS 31. REPORTS 32. SUMMARISATION 33. PUNCTUATION 34. NUMERALS
942			_2ddc _cFCM _05
999			_c8903 _d8903