Bestfield,Dale H
Total quality management - 3rd Rev Ed. - N.Delhi Pearson 2013 - 558p.
978813172274
MANAGEMENT
PRINCIPLES AND PRACTICES, LEADERSHIP, CUSTOMER SATISFACTION, EMPLOYEE INVOLVEMENT,
658.562 / BES
Total quality management - 3rd Rev Ed. - N.Delhi Pearson 2013 - 558p.
978813172274
MANAGEMENT
PRINCIPLES AND PRACTICES, LEADERSHIP, CUSTOMER SATISFACTION, EMPLOYEE INVOLVEMENT,
658.562 / BES