| 000 -LEADER |
|---|
| fixed length control field |
00947nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
SGT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789812652652 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.94068, BAK |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
BAKER, SUE |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2ND |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
NEW DELHI |
| Name of publisher, distributor, etc |
THOMSON |
| Year of Publication |
2003 |
| 300 ## - PAGE DESCRIPTION |
|---|
| No. of Pages |
325 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
INTRODUCTION TO THE HOSPITALITY INDUSTRY. 2. ORGANIZATION OF A HOTEL. 3. THE ACCOMMODATION PRODUCT AND HOTEL GUEST. 4. THE FRONT OFFICE DEPARTMENT. 5. BASIC RESERVATION ACTIVITIES. 6. RESERVATION SYSTEMS AND DOCUMENTS. 7. CHECK-IN OF NEW ARRIVALS. 8. OTHER DUTIES OF THE RECEPTION DEPARTMENT. 9. FRONT OFFICE ACCOUNTING. 10. CHECK-OUT AND SETTLEMENT OF ACCOUNTS. 11. CREDIT CONTROL. 12. SUNDRY GUEST SERVICES. 13. HANDLING CORPORATE AND GROUP SALES. 14. DEALING WITH GUESTS PROBLEMS. 15. YIELD MANAGEMENT. 16. THE ELECTRONIC FRONT OFFICE. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
FCM Books |
